Last Updated: July 23, 2025
This Privacy Policy describes how Bento Food Delivery ("we," "our," or "us") collects, uses, and shares your information when you use our multi-restaurant food delivery application (the "App") as a restaurant owner. We are committed to protecting your privacy and handling your data transparently.
By using the Bento Food Delivery App, you agree to the collection and use of information in accordance with this policy.
We collect various types of information to provide and improve our services to you, the restaurant owner.
Account Information: When you register, we collect your name, restaurant name, business address, contact number, email address, password, and payment information (e.g., bank account details for payouts).
Restaurant and Menu Information: Details about your restaurant, including cuisine type, operating hours, delivery zones, and menu items (names, descriptions, prices, categories).
Customer Order Information: Details related to orders placed by customers through the App, including order contents, delivery addresses, and special instructions.
Communications: Records of your communications with us, including customer support inquiries, feedback, and other interactions.
Usage Data: Information on how you access and use the App, such as features used, time spent on the App, and interactions with various sections.
Device Information: Information about the device you use to access the App, including device model, operating system, unique device identifiers, and mobile network information.
Log Data: Server logs may include your IP address, browser type, and access times.
We may receive information about you from third-party services, such as payment processors, to facilitate our services.
READ_MEDIA_IMAGES/READ_MEDIA_VIDEO)The Bento Food Delivery App requests and uses the READ_MEDIA_IMAGES and READ_MEDIA_VIDEO permissions on your device.
Purpose: These permissions are necessary to allow restaurant owners to:
Upload Menu Images: You can upload high-quality images of your dishes to showcase your menu to customers.
Upload Restaurant Profile Pictures/Logos: You can upload your restaurant's logo or a profile picture for branding purposes.
Upload Promotional Videos (Optional): If a feature becomes available, you may be able to upload short promotional videos of your restaurant or dishes.
How it Works: When you choose to upload an image or video within the App, it will access your device's media library (gallery) to allow you to select the desired file. The selected file is then uploaded to our servers and associated with your restaurant profile or menu items.
Your Control: You control which specific images or videos you choose to upload. We do not access or collect any media files from your device without your explicit action of selecting and uploading them within the App's designated upload features.
We use the information we collect for various purposes, including:
Providing and Maintaining Services: To operate, maintain, and improve the functionality of the App, process your restaurant's orders, and manage your account.
Processing Payments: To facilitate financial transactions between customers, your restaurant, and us.
Communication: To send you service-related notifications, updates, security alerts, and support messages.
Personalization: To customize your experience and present relevant features and information.
Analytics and Improvement: To understand how you use the App, identify trends, and improve our services, features, and user experience.
Security and Fraud Prevention: To detect, prevent, and address technical issues, fraud, or other illegal activities.
Compliance: To comply with legal obligations and enforce our terms and conditions.
We may share your information in the following circumstances:
With Customers: Your restaurant name, menu items, prices, operating hours, location, and contact information (as provided by you) are visible to customers to facilitate orders.
With Delivery Personnel: Relevant order details, including the customer's delivery address and contact information, are shared with delivery personnel to fulfill orders.
With Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, data analysis, hosting, and customer service. These third parties are obligated to protect your information.
For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
With Your Consent: We may share your information with your explicit consent.
We implement reasonable security measures designed to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
You have certain choices and rights regarding your information:
Account Information: You can review and update your account information through the App's settings.
Media Permissions: You can manage the READ_MEDIA_IMAGES and READ_MEDIA_VIDEO permissions through your device's settings. Disabling these permissions may limit your ability to upload images or videos within the App.
Marketing Communications: You can opt-out of receiving promotional emails from us by following the unsubscribe instructions in those emails.
Access and Deletion: You may have the right to request access to or deletion of your personal information, subject to legal limitations. Please contact us to exercise these rights.
We retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.
The Bento Food Delivery App is not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
If you have any questions about this Privacy Policy, please contact us:
By Email: support@bentodelivery.net
By Mail: info@bentodelivery.net